Complete Remote Care for your Windows and Linux Servers, and network printers, gateways, firewalls, and routers
The Watchdog Total Server Care Program - Deliverables
- WATCHDOG Technology Platform
- 24 x 7 monitoring and remote troubleshooting/remediation (on a best effort basis)
- Alerts and Escalation of Critical issues. For critical alerts, a personal phone call received by 123 Technology within 15 minutes alerting us that a Critical Event has occurred.
- The Server Agent (SA) continuously monitors performance counters, log files, event logs, WMI data, various parameters such as CPU usage, memory consumption, disk consumption and performance, and myriad other critical file and information sources. Over 5,000 aspects of your server are continuously monitored by the SA
- Antivirus license and management for servers and their e-mail gateways - daily and real-time antivirus scans
- Backup monitoring, including Symantec's Backup Exec and CA's BrighStor Backup
- Automatic installlation of Microsoft's monthly Critical Updates, based on whitelisting by our advanced technical staff that reviews all Microsoft releases and tests for compatibility
- Service Pack installation
- Early Warning and Preventative Maintenance
Contact Us for a free on-site consultation to discuss how our services can help you save money, increase corporate productivity, reduce downtime and frustration, and fit in with your organization whether or not you already have an IT staff on-site.
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